About us

The Pension Scams Industry Group (PSIG) is a voluntary body created by the pensions industry to share good practice in stopping pension scams.

We represent the whole pensions industry through membership of our Advisory Board and our brilliant Technical Group.

We formed in 2014 when we realised there was little to prevent pension scams from harming our customers as well as our industry.  We set about defining how we could protect our customers from scams and wrote and published our first Code of Good Practice in 2015.  It has been the industry standard on combating pension scams ever since.

PSIG is a strong voice on pension scams and we are often asked to comment on the issues and how to stop scams from damaging people’s lives.

Learn more

https://bbblasv.org/how-to-spot-online-scams/

Our current code emphasises:

  • A focus on vulnerable customers
  • How schemes can talk to transferring members to collect better information
  • Recommending impartial guidance for customers
  • Encouraging schemes to report all suspected scams to Action Fraud
  • Template letters and member discharge forms
  • Case studies portraying real decisions made by real schemes

PSIF

The Pension Scams Industry Forum (PSIF) is a voluntary industry group that meets by video call on a monthly basis to discuss pension scams threats and trends. It operates under the Pension Scams Industry Group governance and is open to nominated organisations and is subject to strict rules on confidentiality and non-competition.  It allows us to share issues and trends in scamming and helps raise awareness of the emerging threats.

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